Privacy Policy

Effective date: 9/23/2026

Yireh Eldercare Concierge Services, LLC ("Yireh Eldercare," "we," "us," or "our") respects your privacy. This policy explains what information we collect through our website at [WEBSITE URL], our online forms, and our text messaging program, and how we use and protect it.

By using our website or submitting a form, you agree to the practices described here. If you do not agree, please do not use our website or forms.

Information We Collect

Information you give us. When you fill out a contact form, event or training registration form, or consultation request, we may collect:

Your name, phone number, email address, and preferred contact method

Your mailing address or city, if you provide it

Information about your caregiving situation, such as the tasks you help with, your challenges, and the type of support you are looking for

For caregivers and training participants: certifications (such as CNA, PCA, HHA, or CPR/First Aid), years of experience, training interests, availability, and any accommodations you request

Anything else you choose to share in a message or free-text field

Information collected automatically. When you visit our website, our website platform and analytics tools may automatically collect your IP address, browser and device type, pages visited, time spent on pages, and the website that referred you. See "Cookies, Analytics, and Third-Party Tools" below.

How We Use Your Information

We use the information we collect to:

Respond to your questions and requests for services

Schedule consultations, visits, trainings, and events

Provide and coordinate our eldercare concierge services

Send appointment reminders, event updates, and follow-ups you have agreed to receive

Plan training programs that fit caregivers' needs and availability

Improve our website, services, and communications

Comply with legal obligations and protect our rights

We do not sell your personal information.

Text Messaging (SMS)

If you check the text message consent box on one of our forms, you agree to receive text messages from Yireh Eldercare Concierge Services, LLC at the phone number you provided. Messages may include appointment reminders, service updates, caregiver training and event updates, and follow-ups.

Consent to receive text messages is not a condition of any purchase or service.

Message frequency varies. Message and data rates may apply.

Reply STOP at any time to opt out. Reply HELP for help, or call us at (716) 657-1055.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are excluded from every category of sharing described in this policy and will not be shared with any third parties, except the service providers who deliver our messages for us.

How We Share Your Information

We do not sell, rent, or trade your personal information. We share it only in these limited cases:

Service providers who help us run our business, such as our website, form, and customer relationship platform, email and text messaging providers, scheduling tools, and payment processors. They may use your information only to provide services to us.

With your permission, for example when you ask us to coordinate with a family member, care provider, or other professional on your behalf.

Legal reasons, when required by law, court order, or government request, or to protect the safety, rights, or property of our clients, staff, or others.

Business transfers, if Yireh Eldercare is sold, merged, or reorganized, in which case this policy will continue to apply to your information.

Cookies, Analytics, and Third-Party Tools

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use it. Our website is hosted on a third-party platform that may set its own cookies.

We may also use tools such as [Google Analytics / Meta Pixel — KEEP ONLY WHAT THE SITE ACTUALLY USES] to measure website traffic and the results of our social media posts. These providers collect information under their own privacy policies.

You can block or delete cookies in your browser settings. Some parts of the website, such as forms, may not work properly without them.

Health and Care Information

Please do not include detailed medical information, diagnoses, medication lists, insurance numbers, or Social Security numbers in our website forms or text messages. We will collect any care details we need privately during your consultation.

Information about a client's care that we receive after you become a client is kept confidential and handled under your service agreement with us. We share it only with people you authorize or as required by law.

Our website forms and text messages are not monitored around the clock. If you or a loved one has a medical emergency, call 911.

How We Protect and Keep Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, including password-protected systems and limiting access to people who need it to do their jobs. No website or online transmission is completely secure, so we cannot guarantee absolute security.

We keep your information only as long as we need it for the purposes in this policy, to maintain client and training records, or to meet legal, tax, or insurance requirements. After that, we delete it or store it securely.

If a security breach affects your personal information, we will notify you as required by New York law.

Your Choices

Text messages: Reply STOP to any message to opt out.

Emails: Click "unsubscribe" in any email, or contact us.

Access, correction, or deletion: Contact us to see the information we have about you, correct it, or ask us to delete it. We will respond within a reasonable time, except where we must keep information for legal or record-keeping reasons.

Cookies: Adjust your browser settings to block or delete cookies.

Children's Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Links to Other Websites

Our website and social media may link to outside resources, such as advance directive forms or community services. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date at the top.

Contact Us

Questions about this policy or your information? Contact us:

Yireh Eldercare Concierge Services, LLC , Amherst, NY 14228 Phone: (716) 657-1055 Email: [EMAIL ADDRESS]